Alorica Work From Home – here’s what you need to know.
Alorica is a customer experience (CX) company. That’s a fancy way of saying Alorica is in the business of customer service.
And, that’s good news for you, if you’re looking for remote work. After all, there are a lot of work from home customer service jobs – and Alorica is just one company with plenty of them to choose from. So, how do you get hired here? And what is it like to work at Alorica? Read on.
This Alorica work from home review is everything you need to know about working here, before you apply!
What is Alorica?
As I mentioned, Alorica is a CX company. They sell customer service as, well, a service to other businesses. In other words, companies hire Alorica to help them manage customer care.
For example, a hotel chain needs agents to answer phone calls from guests. These agents help book rooms, answer questions, and manage guest reservations.
However, it is expensive and time consuming to operate a call center. So, the hotel group outsources its customer service to Alorica. Now, Alorica is in charge of reservations and customer care for this large hotel group.
As a result, Alorica hires work from home agents to answer calls on behalf of the its client – the hotel.
Tell Me More About Alorica Work From Home Jobs
Alorica has a lot of job openings. But, not all of them are remote. Let’s pay close attention to specific at-home opportunities called Alorica-at-Home.
What is Alorica-at-Home?
Simply put it’s Alorica’s program built specifically for remote workers. Instead of operating an in-person call center, Alorica allows agents to work from home.
“We’re a company that only does one thing – we make lives better…one interaction at a time. And thanks to Alorica-at-Home, you can help us do that from the comfort of your couch!”
alorica careers page
What Kinds of Positions are Available?
Mostly Alorica-at-Home offers call center positions. This includes job titles like:
- Customer Experience Agent
- Customer Service Representative
- Healthcare Customer Service Representative
- Customer Support Representative
- Financial Customer Service Representative
- Customer Service Specialist
- Virtual Customer Service Representative
However, Alorica also has work from home positions for roles like:
- Team Manager
- Client Solutions
- Pharmacy Tech Associate
- Project Manager
- Medication Access Specialist
Keep an eye on the Alorica Jobs Page for a complete list. Make sure to filter by “virtual” location for all the remote listings!
Does Alorica Work From Home Have Location Requirements for Remote Jobs?
Yes! Remember, the majority of work from home jobs have geographic requirements. And, Alorica is no different. For example, Alorica currently hires in select countries like:
- United States
Furthermore, Alorica has wfh jobs with specific region, state, or even metro area requirements. For example, a work from home financial customer service rep role is only available for Albuquerque, NM or Lake, Mary, FL residents.
I think it’s easiest to filter jobs down to “virtual locations” so you see all the work from home jobs back to back like so:
Is This an Employee Position?
You bet! If you don’t know your remote work type, figure that out first! Otherwise you won’t know whether this is a good fit for you 🙂
Alorica mainly has employee positions. As such, Alorica employees are eligible for benefits like:
- Paid training
- Medical & dental insurance
- Employee discount program
- Tuition Reimbursement
Additionally, almost all listings advertise full time work. So, be sure you want to work full time and have a set schedule before you apply for Alorica Work From Home!
What Will I Do?
Great question! First, it depends on which position you’re interested in. Some of Alorica’s virtual jobs are specialized. However, the majority of them are listed under the “Call Center” category. As a result, you will spend your shift answering back-to-back calls, messages, or chats.
Some tasks you’ll perform:
- Talk with customers over phone, email, chat, and/or social media
- Resolve customer questions and concerns
- De-escalate issues
- Respond to assistance requests
- Upsell to customers when appropriate
- Update customer information as needed
Remember, you work for Alorica as a representative for big-name brands. That means you will work with customers to clear up concerns and confusion about products and services that Alorica clients offer (not Alorica itself). For example, Alorica Call Center Agents may answer calls for Hilton and Intuit (among other brands!).
What Requirements Do I Need to Work From Home for Alorica?
At the very least you need a high school diploma or GED. However, applicants with a college degree are preferred. Alorica also prefers candidates who have:
- Customer service experience
- Call center experience
Of course previous call center work or being bilingual isn’t a requirement. It’s just an added bonus if you have any of these under your belt!
In addition, Alorica Applicants need a quiet home office workspace. You should also have a current Windows PC and high-speed internet – these will be tested during the application process.
Are There Specific Skills I Need?
Absolutely! To be successful with Alorica Work From Home, you should have:
- Strong oral and written communication skills
- Familiarity with Microsoft Windows, Word, and Excel
- Patience and confidence
- Ability to navigate phone and computer systems with ease
- Strong typing speed
Alorica also looks for applicants who are able to stay calm and composed when dealing with difficult customers!
Is There a Background Check or Criminal Record Check at Alorica?
Yes! According to the Alorica Employee Handbook,
“A pre-employment, post-conditional offer background check is required for any candidate being considered for employment. Employment offers are conditional pending successful completion of a background check.”
The background check will verify:
- Criminal history
- Credit history
Now, does having a criminal record prevent you from working at home for Alorica? Not necessarily. However, Alorica may withdraw an employment offer under some circumstances. For example, criminal convictions involving violence, theft, and/or dishonesty are likely to hinder your application.
What is The Pay Rate?
It depends. Alorica does not specifically discuss pay for most of its listings. However, several remote ads have pay rate mentioned in the job title. For example,
- Customer Experience Agent $15/ hour
- Bilingual Customer Experience Representative $18.00 per hour
- Financial Care Representative $16-$17/hr
- Customer Service Representative – Work at Home – $18/HR
- Virtual Pharm Tech Associate $20/hr
Of course, this is a short list of different remote roles with pay rates. But it’s reasonable to think that Alorica Work From Home offers starting pay around the $15/hour mark. After you submit your application, a recruiter will reach out to you with more details about the role – including pay.
I’m Interested! What’s the Alorica Work From Home Application Process Like?
It takes about 30-45 minutes to complete the entire application process. However, you do not have to complete the entire thing in one sitting. Alorica allows you to save your application as a draft and continue it at a later point.
In total, there are 10 main sections of the application to navigate through.
First, you have to register as a New User through Alorica. (Or login if you have already signed up before!). You can create a username and password or simply use your Google Account details to login.
2. Background Details
Next, it’s time to provide some background information.
Be prepared to provide details of your previous work experience!
Note: You can upload a resume and have your details filled in for you. No resume? No problem! You can also manually fill in all fields as well.
3. Additional Information
Afterward, Alorica will verify additional information like whether you’re 18 or older, legally able to work, and available to work various schedules.
4. Experience Questionnaire
Then Alorica will ask specific questions about your previous experience. For its Alorica Work From Home program, you will be asked:
- How many years of call center experience do you have?
- Number of years experience in customer service?
- Highest level of education?
Remember, be honest! This information will be verified.
5. Diversity Questions
After Experience, Alorica dives further into diversity questions. This part of the application will ask about your ethnicity, race, gender, and veteran status.
Note: You do not have to answer these questions.
6. Self-Identification of Disability
Following Diversity is a short “Voluntary Self-Identification of Disability” form. Because Alorica does business with the government, they are required to provide equal opportunity to individuals with disabilities. Again, you do not have to fill this out.
7. Complete Tax Questionnaire
Next up is an Employer Tax Credit Screening. You will be asked to provide your full name, address, and social security number. From there be ready to answer questions about any previous government benefits you have received like TANF, SNAP, or SSI. Please note, the answers you provide are 100% confidential. In other words, Alorica does not see your responses – they’re used to provide tax breaks.
Now it’s time to start Harver. It appears Harver is a hiring tool companies use to help them bulk hire. And, this makes perfect sense for Alorica.
Essentially, the Harver portion of your application is an assessment. It is broken down into 5 different parts:
- Situational Judgment Test
- Personality Test
- Skills Test
- Typing Test
- Internet Speed Test
Situational Judgment Test
After a short introductory video you will be asked to answer questions based on made up scenarios. They refer to this as a Situational Judgment Test.
In total, there are about 9 questions broken down into sets of 3. Most questions want to know how you would handle specific customer interactions. However, some asked about what you would do if a problem came up while working from home.
After the Situational Judgment Test, you will take a personality test. There are about 75 questions in total.
Next, Alorica Work from Home wants to know you will be successful as a remote worker. So, you will have to answer a timed skills test – you have about 45 seconds to answer each of the roughly 15 questions!
Now it’s on to the Typing Test! This is a short, 3-minute test. You will retype text as quickly and accurately as you can during the 3-minute period. Remember, you want to display both speed and accuracy.
Internet Speed Test
Finally, you will perform a quick internet speed test. You don’t have to do anything here other than click a “start” button. Alorica’s system will perform the test and display the results for you. This test is to double check that your home internet is fast enough for remote work.
9. E-Sign Your Application
Hang in there – you’re almost done! Now you will read a short statement and e-sign your application. This is to acknowledge that all information you provided is true and accurate to the best of your knowledge. That’s it!
10. Review and Submit
And, finally, it’s time to review your application and submit it to the Alorica team. If needed, you can edit information about your work experience, background, and demographics. Once everything looks good, go ahead and hit submit.
Your Application is Complete
After you submit your full application, you’re all done. Next, a recruiter for Alorica Work From Home will review your details. If you’re a good fit, they will reach out to you with next steps. Remember to keep an eye on your inbox for any updates.
You can also check on the status of your application by logging into your Alorica account and click the “View My Submissions” link.
Alorica Work From Home Scams
Unfortunately, scams are a part of the work from home world. And, Alorica is no different. However, Alorica is well aware of scammers posing as company representatives and has taken measures to warn applicants.
For example, Alorica shares a Fraud Alert on its Careers Page.
Remember, a common work from home scam is to ask applicants to pay for equipment or administrative fees. However, reputable remote companies WILL NOT ask applicants to pay for expenses related to employee positions. Period!
Alorica Work From Home Reviews
Lastly, don’t forget to do your homework! Part of my job here at Work From Home Happiness is to help remote job seekers find a job they’ll love – not just any ol’ remote job.
To land the right remote role, always research the company. First, head over to its social channels and see how it interacts with customers. Then, browse the company website to find its mission statement or company values. Typically, you will start to get a vibe from the company and whether it’s a place you could see yourself working.
Finally, read employee reviews. You can use Glassdoor, Indeed, and even Facebook to find current and former employee feedback:
But, read reviews with a grain of salt – most people will take the time to write about a negative experience, fewer will share their positive thoughts. In other words, employee reviews are helpful but shouldn’t be the only way you determine if a company is a good fit for you.
Should You Work from Home for Alorica?
Overall, Alorica appears to be a solid remote-friendly company with plenty of customer service and call center jobs to choose from. They also provide decent pay as well as employee benefits.
The application process is lengthy but it helps to speed up the hiring process. After all, factors that quickly rule out candidates like internet speed and computer compatibility are determined pretty early on, so you don’t waste your time.
Remember, this position is not for everyone! Alorica Work From Home is all about call center operations, so you will have a good deal of phone work and customer interaction. Introverts will likely find this role overwhelming because of the constant calls. However, if you thrive on human interaction and feel comfortable with customer service this is a promising role.
It doesn’t hurt to go through the Alorica Work From Home application process to learn more and to see if it’s a good fit for you!
This post was originally published on Work From Home Happiness